Tarun Abhichandani will be presenting results of evaluation study of online traveler information systems, conducted in collaboration with Hubert H. Humphrey Institute of Public Affairs, at International Conference on e-Government in Ottawa, Canada, October 27-28, 2005.

Study Abstract: A major domain of e-government research considers effective delivery of information to citizens (i.e. government-to-citizens services). Research indicates that due to the expectations that people hold while utilizing public services available through digital means, there needs to be citizen-centric or customer-centric delivery of information related to such service. This study extends this premise by evaluating user satisfaction with governmental information services and developing a conceptual framework that is applicable for future evaluations of e-governmental information systems. Further, as a point in case, the study applies this framework to online transportation services.

Initial analysis and findings were presented in AMCIS 2005 at Omah, Nebraska, August 11-14. A complete version of this work with results of advanced analysis will be submitted to Information and Management Journal.

Study Abstract: This research investigated the effects of work practice compatibility (WPC) on user acceptance and continued use of an online disability evaluation system. The objectives were to examine the work practice compatibility and its effects on actual system use, to assess the patterns of use among the users, and to explore the implications for future system developments. An online web-based survey was developed for this study. Ninety-seven physicians throughout the U.S. participated in this extensive survey that allowed exploration of continued use of information systems by medical professionals. Results of bivariate analysis suggested that WPC is an important indicator of actual and continued use. Further analysis are being conducted to better understand this linkage.

David is an doctoral student who is working to study social capital and technology at Biola University, where he is an Assistant Professor.

Dissertation Abstract:

This dissertation project studied the relationship between social networks, social capital, and the use of an online social networking system specifically designed to enhance them. This research builds on the research done by Wellman (2001), Hampton (2004) and others on electronic social networks in local communities. In particular, Hampton (2004) found that “the use of [the broadband network and its applications] encourages public participation, the growth of local social networks, the connectivity of local social ties, and the spatial dispersion of local networks.” This research extends his findings by studying the effects of a particular social network software application (as opposed to network applications in general) on the social networks and social capital of its users. The research used a multi-phase action research approach to study the change in social networks and social capital of undergraduate commuter students at Biola University when using a social networking web site.