Individuals who become students at Claremont Graduate University (CGU) are guaranteed specific rights and, in turn, expected to adhere to certain responsibilities in their relationship to the University.
Policies and procedures are published in the CGU website, in the CGU Bulletin, and in individual department publications. It is important to remember that the rights and responsibilities that arise therefrom are determined and intended not only to ensure institutional efficiency, but also to comply with federal, state, accreditation, and other regulations.
All new and continuing students are expected to be cognizant of and abide by the interrelated rights and responsibilities summarized below.
The privacy of a student's education records are regulated by the federal Family Educational Rights and Privacy Act (FERPA). Disclosure of these rights is available on the Student Privacy (FERPA) page of this website.
The accuracy of student records is a responsibility of both the institution and its students. Unless otherwise disputed before the end of the semester, all records are considered complete, accurate, and permanent.
CGU policies and procedures are provided in the CGU Bulletin, the institution's website, and in various web and paper publications regarding CGU's academic programs and student services. Because policies and procedures are subject to change at any time, it is important that students be receptive to all official communications and announcements from CGU.
Student responsibilities in regard to the accuracy of student records entail the following requirements.
CGU E-Mail: Communications from CGU. Official University communications are distributed via the student's cgu.edu e-mail address. Therefore, students should check cgu.edu e-mail regularly. If you use another e-mail service provider, check your cgu.edu mail regularly for important administrative notices. Non-receipt of CGU e-mail due to full mailboxes is not an excuse for ignorance of CGU policy communications. Note that a number of student processes are methodically being converted to provide automatic notification when transactions have been completed.
CGU E-Mail: Communications with CGU. All communications with the University regarding student services should also be conducted via the cgu.edu e-mail to ensure authentication of your identity, your right to information, and your ability to authorize student transactions. E-mail received from non-CGU service providers may not be accepted.
Student Portal. The CGU student portal provides access to extensive student information maintained by the University. Students receive unique logons and passwords to protect the privacy of their individual information. Students should verify this data regularly, especially during the registration and grading periods, to ensure that student records are complete and accurate. Concerns should be reported immediately to the academic program coordinator. At the end of the semester, student information is considered complete, accurate, and permanent.
CGU Bulletin. The CGU Bulletin is the primary reference point for all policies and procedures for the University. For academic requirements, students are held to the department specifications published in the academic year of the student's admission to a program.
Registrar Website. In addition to various University communications, CGU policy and procedural changes are reflected on the registrar's website. Students should consult the website regularly to verify upcoming deadlines and information spotlighted in the What's New? (For Students) page.
Deadlines exist not only to ensure the efficiency of University operations, but to comply with the various federal, state, and accreditation regulations that oversee government reporting, the distribution of financial aid, eligibility for federal funding, the integrity of CGU's academic programs, and other educational concerns. Student responsibilities include the following.
Consult the Academic Calendar for relevant and important deadlines. Because some processes require extensive time for completion, be sure to begin fulfilling expectations early.
The Student Accounts website provides information about tuition and fees, as well as announces deadlines for enrollment transactions and defines the percentage of refunds.
Transactions that affect student records are only accepted within the semester to which the transaction applies. Forms, including processing instructions, for specific student transactions are available from links on the registrar's website.
To ensure accuracy, appropriate documentation, and student privacy, all official communications should be affected in writing, preferably through the cgu.edu e-mail platform. The cgu.edu e-mail requires a two-factor authentication process that adequately guarantees the identification of the communicating parties.
Communications that are not performed on the cgu.edu e-mail platform should be transacted in writing via US Mail. Transactions involving changes to student records or requesting the release of information from student records cannot be completed by phone.
CGU reserves the right to require identification for all transactions, including those requested in person. A CGU ID Card, driver's license, passport, or other method of official government-issued identification may be required.
For almost all transactions, students should consult with their advisors or department representatives for policy and procedure. Some transactions are guided by the academic department. Other transactions are governed by CGU policy and procedures to ensure compliance with government and accreditation rules and regulations. For almost all transactions, your department will initiate the process, which is subsequently completed by Student Affairs.
Former students and members of the general public should direct their inquiries to the Registrar's Office, either by e-mail to firstname.lastname@example.org or by calling (909) 621-8285.
A list of Campus Resources is provided at the web page entitled Campus Services.