Employment is contingent upon new employee providing documents verifying United States citizenship, or for aliens, documents verifying legal permission to work in the United States. According to position requirements, passing a background check, credit history check and/or a functional capacity test may also be required.
This announcement is posted as available position openings occur. New positions will be held open for a minimum of five days from the date of posting. Repeat postings may be closed at any time.
CGU is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, sex, age, sexual orientation, or physical disability in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women.
CURRENT OPENINGS AS OF: July 24, 2014
PLEASE MAKE SURE TO SPECIFY JOB POSTING #
USER SERVICES MANAGER (Salary history required)
JOB POSTING #727
Starting Salary: Dependent Upon Qualifications
Closing Date: Open Until Filled
Provide the overall strategic direction and expertise in the area of Desktop Computing, Lab Computing and Instructional/Event Audio Visual Technology. This position will serve as the primary resource in establishing and communicating the Office of Information Technology to the end user community on a day to day basis.
Provide overall direction and management of Technology Specialists, Student Assistants, and IT/AV Student Assistants
Provide assistance to campus computer users with all supported application software, administrative systems and networking environments on campus
Recommend policies and develop procedures, protocols and daily business actions for Claremont Graduate University
Maintain Computer and Instructional/Event Audio Visual Technology hardware and software inventory for the institution, scheduling repair service, stock commonly used spare parts
Oversee Ellucian Help Desk services
Review and escalation of help desk tickets
Ensure high user satisfaction
Report on common problems, solutions and technology issues relating to the users
Maintain software licensing and renewals
Assist Technology Training Manager in the development of training curriculum for faculty and staff to cover basic workstation operations
Maintain inventory of computer equipment, classroom technology, and other event, information and instructional technology campus-wide
Coordinate maintenance, distribution, and purchase of technology equipment to meet the needs of faculty, staff and students in the campus classrooms, computer labs and other special events locations or functions on campus
Manage AV and support staff for computer labs and classrooms, conference rooms, auditorium and other special event facilities
Manage AV/IT student attendants to ensure the labs are properly staffed, managed and maintained, and the timely delivery, retrieval and support of AV/IT equipment to classes, conference, and other special indoor and outdoor events
Coordinate testing all equipment on a regular basis to ensure classroom success
Coordinate Faculty, staff and student requests to install software and technology in classrooms and open access Labs for instruction
Develop and maintain a comprehensive web presence for Audio Visual and Help Desk Services which includes details of the technology available in all facilities, pictures and instructions on how to use the equipment
Consult with faculty, staff and students on possible uses of technology in classrooms, labs, auditoriums, conference rooms, and special event locations
Oversee the design and implementation of new technology in classrooms, conference rooms, auditoriums, and other special event locations
Bachelor’s Degree preferred. Four years experience with Windows and Macintosh required. Experience with industry standard application software and networking environments preferred. Technical Certifications preferred. Good analytical skills required. Excellent oral and written communication skills required. Excellent interpersonal skills required.
EMPLOYMENT IS CONTINGENT UPON NEW EMPLOYEE PROVIDING DOCUMENTS VERIFYING U.S. CITIZENSHIP OR, FOR ALIENS, DOCUMENTS VERIFYING LEGAL PERMISSION TO WORK IN THE UNITED STATES. APPLICANTS ACCEPTABILITY FOR POSITIONS REQUIRING USE OF A COLLEGE VEHICLE IS CONTINGENT UPON A DRIVING RECORD ACCEPTABLE TO THE COLLEGE’S AUTOMOBILE LIABILITY INSURANCE. PROMOTION FROM WITHIN IS ENCOURAGED WHENEVER QUALIFIED EMPLOYEES OF CLAREMONT GRADUATE UNIVERSITY ARE AVAILABLE. INTERESTED EMPLOYEES ARE URGED TO CONTACT THE DIRECTOR OF HUMAN RESOURCES IF QUALIFIED FOR ANY OF THE ABOVE OPENINGS. PLEASE DO NOT CONTACT DEPARTMENTS DIRECTLY.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, place of national origin, sex, age, sexual orientation, or physical handicap in its employment practice and in admission of students to educational programs and activities in accordance with the requirements of Title IX of the Education Amendments of 1972 and other applicable laws. Claremont Graduate University is committed to affirmative action in employment practices regarding ethnic minorities, the physically handicapped, Vietnam-era veterans and women. Inquiries may be directed to the Human Resources Department, 150 East Tenth Street, Claremont, California 91711, (909) 607-7816.