Claremont Graduate University (CGU) is committed to providing a valued learning experience for our students and we appreciate the opportunity to enhance that experience. Should an issue be brought to our attention, CGU will take appropriate action to seek resolution. Students are encouraged to pursue our internal resolution process for any complaints before contacting external state sources for resolution.
CGU students are encouraged to first speak to their faculty member if they have an academic issue. If an issue cannot be resolved at that level, a student may contact the academic department for information on how to proceed. The Grievance Policy is located here: http://bulletin.cgu.edu/content.php?catoid=16&navoid=2092
If the issue involves an allegation of academic dishonesty, please review the Academic Honesty Policy which is located at: http://bulletin.cgu.edu/content.php?catoid=13&navoid=1510&hl=grievance&returnto=search#academic-honesty
If an issue submitted to CGU by a student is unresolved and involves a complaint arising under State laws, the student may contact the BPPE at:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959
FAX: (916) 263-1897
http://www.bppe.ca.gov/enforcement/complaint.shtml
Other Resolution Options
Students have the right to contact higher education regulatory agencies or an accrediting agency contacts for specific issues.
CGU is accredited by the Western Association of Schools and Colleges. Questions about CGU’s compliance with criteria for accreditation can be directed to: https://www.wscuc.org/comments
For students who are residents of states outside of California, consumer inquiries also may be directed to the following consumer protection agencies.
Consumer Protection Agencies
Arizona Attorney General
Address: 1275 West Washington Street
Phoenix, AZ 85007-2926
Phone: 602-542-5025
Website: https://www.azag.gov/contact-us
Complaint Form: https://www.azag.gov/sites/default/files/docs/complaints/2018/ConsumerComplaintForm-English.pdf
Bureau for Private Postsecondary Education
Address: 2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916-431-6959
Website: http://www.bppe.ca.gov/about_us/contact.shtml
Complaint Form: https://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado Department of Higher Education
Address: 1560 Broadway, Suite 1600
Denver, CO 80202
Phone: 303-866-2723
Website: http://highered.colorado.gov/DHE/contact.html
Complaint Form: https://highered.colorado.gov/filing-student-complaint
Connecticut Office of Higher Education
Address: 450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
Phone: 860-947-1800
Website: http://www.ctohe.org/
Complaint Form: http://www.ctohe.org/StudentComplaints.shtml
Delaware Higher Education Office
Address: John G. Townsend Building, Suite 2
Dover, DE 19901
Phone: 302-735-4120
Website: https://www.doe.k12.de.us/domain/226
Delaware Attorney General
Consumer Protection Unit
Address: Carvel State Office Building
820 N. French Street, 5th Floor
Wilmington, DE 19810
Phone: 302-577-8600
Website: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/
Note: The Higher Education Licensure Commission is the agency of last resort in the CGU Resolution Process.
Office of the State Superintendent of Education
Higher Education Licensure Commission
Address: 1050 First St. NE, Fifth Floor
Washington, DC 20002
Phone: 202-727-6436
Website: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Complaint Form: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Commission for Independent Education
Address: 325 W Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone: 850-245-3200
Website: https://prod.flbog.net:4445/pls/apex/f?p=128:5:11870167740605
Georgia Nonpublic Postsecondary Education Commission
Address: 2082 E. Exchange Place, #220
Tucker, GA 30084-5334
Phone: 770-414-3306
Website: https://gnpec.georgia.gov/student-complaints
Complaint Form: https://gnpec.georgia.gov/student-complaint-forms
Hawaii Postsecondary Education Authorization Program
Address: P.O. Box 541
Honolulu, HI 96809
Phone: 808-586-7327
Website: http://cca.hawaii.gov/hpeap/
Complaint Form: http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
Address: 650 West State Street, P.O. Box 83720
Boise, ID 83720-0037
Phone: 208-332-1587
Website: https://boardofed.idaho.gov/
Complaint Form: https://boardofed.idaho.gov/higher-education-private/proprietary-schools-non-degree-granting/student-complaint-procedures/
Illinois Board of Higher Education
Address: 431 East Adams Street, Second Floor
Springfield, IL 62701
Phone: 217-782-2551
Website: https://complaints.ibhe.org/default.aspx
Complaint Form: https://complaints.ibhe.org/register.aspx
Indiana Commission for Higher Education
Address: 101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
Phone: 317-232-1033
Website: http://www.in.gov/che/2744.htm
Complaint Form: https://www.in.gov/che/files/161116_ICHE_StudentComplaintForm.pdf
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., #320
Frankfort, KY 40601-7512
Phone: 502-573-1555
Email: cpeconsumercomplaint@ky.gov
Website: http://cpe.ky.gov/policies/licensure.html
Kentucky Office of the Attorney General
Capitol Suite 178
700 Capitol Avenue
Frankfort, KY 40601-3449
Phone: 502-696-5389
Email: consumer.protection@ag.ky.gov
Complaint Form: https://ag.ky.gov/Priorities/Protecting-Kentuckians/Consumers/Pages/Consumer-Complaints.aspx
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Phone: 225-342-4253
Louisiana Attorney General Office, Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
Email: ConsumerInfo@ag.state.la.us
Phone: 225-326-6465
Complaint Form: https://www.ag.state.la.us/Form/Consumer/Dispute
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor, Baltimore, MD 21201
Phone 410-767-3300
Email: collegiatecomplaint.mhec@maryland.gov
Website: https://onestop.md.gov/forms/student-complaints-mhec-5f74bfc0ab0f9d00fc796766
Michigan Department of Licensing and Regulatory Affairs
Address: P.O. Box 30004
Lansing, MI 48909
Phone: 517-241-9223
Website: https://www.michigan.gov/lara/
Complaint Form: https://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf?20150901092906
Mississippi Commission on College Accreditation
Address: 3825 Ridgewood Road
Jackson, MS 39211-6453
Phone: 601-432-6372
Website: http://www.mississippi.edu/mcca/
Complaint Form: http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Nebraska Coordinating Commission for Postsecondary Education
Address: P.O. Box 95005
Lincoln, NE 68509
Phone: 402-471-0030
Website: https://ccpe.nebraska.gov/
Nebraska Attorney General
Consumer Protection Division
Address: 2115 State Capitol
Lincoln, NE 68509
Phone: 800-727-6432
Complaint Form: https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Commission of Postsecondary Education
Address: 8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
Phone: 702-486-7330
Website: http://cpe.nv.gov/Students/Students_Home/
Complaint Form: http://cpe.nv.gov/Students/Students_Home/
New Hampshire Department of Education
Address: 101 Pleasant Street
Concord, NH 03301
Phone: 603-271-2695
Website: https://www.education.nh.gov/
New Jersey Office of Secretary of Higher Education
Address: 20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
Phone: 609-984-3738
Website: https://www.state.nj.us/highereducation/
Complaint Form: https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf
New Mexico Higher Education Department
Address: 2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
Phone: 505-476-8400
Website: https://hed.state.nm.us/students-parents/student-complaints
Email: HigherEd.Info@state.nm.us
Complaint form: https://hed.state.nm.us/students-parents/student-complaints
Office of College and University Evaluation
Address: New York State Education Department
89 Washington Avenue, Room 960 EBA
Albany, NY 12234
Phone: 518-474-1551
E-mail: ocueinfo@nysed.gov
Website: http://www.nysed.gov/college-university-evaluation/complaints
Oklahoma State Regents for Higher Education
Address: 655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Phone: 405-225-9142
Website: https://www.okhighered.org/state-system/
Complaint Form: http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
Address: 313 NE 21st Street
Oklahoma City, OK 73105
Complaint Form: https://www.oag.ok.gov/consumer-protection
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access our Complaints web page at https://www.oregon.gov/highered/about/Pages/complaints.aspx
Pennsylvania Department of Education – Postsecondary and Adult Education
Address: 333 Market Street, 12th Fl
Harrisburg, PA 17126-0333
Phone: 717-783-8228
Fax: 717-722-3622
Email: ra-collunivseminfo@pa.gov
Website: https://www.education.pa.gov/Pages/default.aspx
Complaint Form: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Colleges%20and%20Universities/Higher%20Education%20Complaint%20Form.pdf
South Carolina Commission on Higher Education
Address: 1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803-737-3918
Website: http://www.che.sc.gov/
South Dakota Secretary of State – Postsecondary Education
State Capitol
Address: 500 East Capitol Avenue
Pierre, SD 57501-5070
Phone: 803-737-3918
Website: https://sdsos.gov/general-information/postsecondary-education/default.aspx
South Dakota Office of Attorney General, Division of Consumer Protection
Address: 1302 E. Highway 14, Suite 3
Pierre, SD 57501-8053
Complaint Form: http://consumer.sd.gov/complaintform.aspx
Higher Education Commission, Division of Postsecondary State Authorization
Address: 404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Phone: 615-253-8857
Website: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization.html
Complaint Form: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
Texas Higher Education Coordinating Board, Academic Affairs and Research
Address: 1200 E. Anderson Lane
Austin, TX 78752
P.O. Box 12788
Austin, TX 78711-2788
Phone: 512-427-6101
Complaint Form: http://reportcenter.thecb.state.tx.us/agency-publication/blank-forms-templates/student-complaints-form/
Utah Division of Consumer Protection
Address: 160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84114-6704
Phone: 801-530-6601
Website: http://www.dcp.utah.gov/edu/index.html
Complaint Form: https://consumerprotection.utah.gov/complaints.html
Vermont Agency of Education
120 State Street Montpelier, VT 05620-2501
Phone: 802-479-8545
Email: AOE.EdInfo@state.vt.us
Website: http://education.vermont.gov/vermont-schools/school-operations/post-secondary-programs
Vermont Attorney General’s Office
Address: 109 State Street
Montpelier, VT 05609-1001
Virginia State Council of Higher Education
Address: 101 N. 14th St. James Monroe Building
Richmond, VA 23219
Phone: 804-371-2285
Website: http://www.schev.edu/
Washington Student Achievement Council
Address: 917 Lakeridge Way
Olympia, WA 98502
Phone: 360-753-7800
Website: https://www.wsac.wa.gov/about-us
Complaint Form: https://www.wsac.wa.gov/student-complaints
West Virginia Higher Education Policy Commission
Address: 1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800
Phone: 304-558-0262
Website: http://www.wvhepc.com/
Complaint Form: http://www.wvhepc.edu/wp-content/uploads/2014/06/Complaint-Form.pdf
West Virginia Office of the Attorney General, Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Guam Council on Post-Secondary Institution Certification
Address: 312 Aspinall Avenue
Hagatna, GU 96910
No consumer complaint process developed yet
University of the Virgin Islands Board
Government of the United States Virgin Islands Department of Education
Address: Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802
Phone: 340-693-1200
Email: cmckayl@uvi.edu